Return Policy

We, at GO Sales Inc., are confident that you will be very pleased with our products and we want you to be 100% satisfied with your purchase. If for any reason you are not completely satisfied with the performance of any of our products we offer a 30-day satisfaction guarantee.

Contact GO Sales Inc. at 1-877-663-7454 for a return authorization number (RMA#) and instructions. Any product sent back without a RMA# is considered abandoned.

Hearth a Fyre™
The Hearth a Fyre™ must be packaged in the original packaging along with all original packaging materials, manual, etc., and must be in reasonably clean condition with no abnormal wear, tear, scratches or abuse. All original out bound shipping charges, merchant fees and a 10% restocking fee will be deducted from the purchase price. Any parts returned damaged will also be deducted from the purchase price. Return shipping cost is the buyers responsibility. Items not in original packaging cannot be returned. The Hearth a Fyre ™ must be shipped back to us within 30 days of your receipt of the product. The Hearth a Fyre™ is very reliable, however, if you are experiencing any problems upon purchase, please contact us. Your full manufacturer warranty will apply. This is the best gas heat exchanger on the market and we stand behind what we sell.

Gas Logs
All Gas Logs must be packaged in the original packaging along with all original packaging materials, manual, etc., and must be in reasonably clean condition with no abnormal wear, tear, scratches or abuse. All original out bound shipping charges , merchant fees and a 10% restocking fee will be deducted from the purchase price. Any parts returned damaged will also be deducted from the purchase price. Return shipping cost is the buyers responsibility. Items not in original packaging cannot be returned. The Gas Logs must be shipped back to us within 30 days of your receipt of the product. Our Gas Logs are very reliable and come with a lifetime warranty to the original purchaser. However, if you are experiencing any problems upon purchase, please contact us. Your full manufacturer warranty will apply. These are the most realistic gas logs on the market and we stand behind what we sell.

Fireplace Doors
All Fireplace Doors must be packaged in the original packaging along with all original packaging materials, manual, etc., and must be in reasonably clean condition with no abnormal wear, tear, scratches or abuse. All out bound shipping and merchant fees will be deducted from the purchase price. Any parts returned damaged will also be deducted from the purchase price. Return shipping cost is the buyers responsibility. Items not in original packaging cannot be returned. The Fireplace Doors must be shipped back to us within 30 days of your receipt of the product. Our Fireplace Doors are made of the highest quality offered on the market. The glass comes with a lifetime warranty and a 5 year warranty on the other materials and workmanship to the original purchaser. However, if you are experiencing any problems upon purchase, please contact us. Your full manufacturer warranty will apply.

Note: We do not except returns on special order units or Hearth a Fyre ™, Gas Logs and Fireplace Doors that have been customized by the customer or altered in any way.

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Return Policy