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Frequently Asked Questions

  • What is the benefit of buying my Hearth a Fyre™ directly through HearthaFyreOnline.com?
    Customer Service, Product Knowledge and Warranty Assistance are just a few good reasons to purchase directly through HearthaFyreOnline.com. As the largest independent distributor of the Hearth a Fyre™, we have sold more units than all of our competitors combined. We don't just sell you the Hearth a Fyre™, we can help you make sure that the Hearth a Fyre™ will fit your fireplace. To our competitors, the Hearth a Fyre™ is just another product to sell in their stores. Here, at GO Sales Inc., the Hearth a Fyre™ is what we do! We keep a large inventory of units and parts in stock. No waiting for parts from the manufacturer. Most vendors require you to deal with the manufacture for all warranty issues. We facilitate and handle all warranty issues, on units that are purchased through HearthaFyreOnline.com, within one business day. HearthaFyreOnline.com is the only authorized sales, service and parts dealer.
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  • What is the total cost?
    The total cost of the Hearth a Fyre™ is $649.95 with free shipping in the USA and Canada. Note for Canadian buyers: Taxes and Customs Brokerage Fees will be added to you order. You can also add a set of our beautiful gas logs to complete the system. We guarantee that we will never be undersold. If you find the Hearth a Fyre™ being sold at a lower price, call us direct. We won't only meet it, we'll beat it.
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  • Can I use my existing gas log set with the Hearth a Fyre™?
    Yes, if you already have gas logs, the logs will rest on top of the Hearth a Fyre™. It is designed to hold gas logs up to 24". If you do not have gas logs you can choose from our gas log selection. To view our gas logs click here.
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  • Do you sell fireplace doors with this insert?
    Yes, we sell Mr.Flame Fireplace Glass Doors that are specially designed to work with the Hearth a Fyre™ .
    To see our fireplace doors click here.
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  • Does the Gas Hearth a Fyre™ come with a gas burner?
    Yes, our specially designed patented burner comes with the Hearth a Fyre™. It puts the correct amount of flame on the tubes of the Hearth a Fyre™ so you get the maximum amount of heat from it.
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  • Why is there no sales tax on the Hearth a Fyre™?
    We ship your Hearth a Fyre™ from a state that does not have a sales tax, therefore there is no sales tax for you. This saves you even more money by ordering directly through HearthaFyreOnline.com
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  • How hot does the Hearth a Fyre™ blow?
    In an independant test, using a heat gun, the Hearth a Fyre™ showed a reading of 210 degrees at 18" from the face of the fireplace.
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  • What is the best speed to run the fan at?
    The slower the fan speed is, the hotter the air will be. In general, we recommend a medium to medium high speed.
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  • Can I use my existing glass doors?
    In most cases you can use your existing glass doors and wire screen mesh. Most glass doors allow for some adjustment. The glass doors must be able to be raised up 1 1/8 inch so they can rest upon the front air diverter bar. This is very critical or the doors will have to be replaced.
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  • What is the BTU rating?
    The manufacturer has rated the Hearth a Fyre™ at 55,000 BTU.
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  • How much air does the motor move?
    The UL listed variable speed motor moves HOT AIR at approximately 50 to 180 cubic feet per minute depending on the setting and the customers preference.
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  • How loud is the fan box?
    Since the fan box is designed to suck air in, it is relatively quiet. On the low speed you can hardly hear it and on the highest speed it is not overbearing at all. We did an audible test on the blower box. In a quiet room, motor on high, with the tester directly in front of the louver grill, we measured 80 to 82.5 db's. At 3 feet away we measured 51 to 53 db's. At 8 feet away it was less than 40 db's. The measuring device did not read below 40 db's. When we tested the motor on low speed, exactly same format, directly in front of louver grill was 49 to 53 db's and at 3 feet it was below 40 db's.
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  • How long is the power cord?
    The power cord is approximately 6 1/2 ft. long. We can now customize your unit with a power cord up to 15 ft. long.
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  • How do you keep carbon monoxide from entering the Hearth a Fyre™?
    The air flowing through the Hearth a Fyre™ is positively charged, meaning that the air is pushed through the system not pulled through the system. This keeps any gas, fire or carbon monoxide from entering the system. Also, the pieces of the unit are designed to fit tightly together forming an enclosed unit.
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  • Does the Hearth a Fyre™ come in colors other than black?
    No, the Hearth a Fyre™ only comes in black.
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  • How will my Hearth a Fyre™ be shipped?
    We ship all Hearth a Fyre™ gas heat exchangers free of charge, via FedEx Ground to the United States and Canada.
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  • I just installed my Hearth a Fyre™ and I'm smelling a burnt smell. What is it?
    That's the paint burning off the cast iron. It will disappear within a couple hours of using your fireplace.
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  • Is there a warranty on the Hearth a Fyre™?
    Yes, the Hearth a Fyre™ is warranted through the manufacturer. All cast iron and metal parts are warranted for 5 years. All electrical components and the burner system have a 1 year warranty. You must send in your registration card within 10 days of receiving your purchase for your warranty to be effective. To see your FREE extended warranty click here.
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  • How big is the outlet opening for the hot air to come out?
    It is 3 1/2" wide by 1" high. The key to remember is that it is a steady stream of hot air. You control the flow of air with the variable speed knob on the fan box.
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